Privacy Policy

Privacy Policy

Introduction

Welcome to https://emergencyplumbingservices.scoopsurge.com (hereinafter referred to as “Emergency Plumbing Services” or “we,” “our,” or “us”). We prioritize and respect your privacy by ensuring the secure handling of your personal data. This comprehensive Privacy Policy details our practices regarding the collection, storage, access, and processing of personal information in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Consumer Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines our practices when:

  • Users engage with our applications, utilize our services, or access our websites as authorized users.
  • Individuals interact with us through various communication channels, including email, phone, or text messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and provide tailored services. The types of personal information we gather include:

  • Account Information: Details related to your user account creation and maintenance.
  • Payment Information: Data necessary for processing payments, including card details (encrypted) and billing addresses.
  • Financial Information: Transaction records and banking information for financial services.
  • Purchase Information: Items bought, purchase history, and order details.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to improve user experience.
  • Location Data: Geographic coordinates and location-based services data (with your consent).
  • Feedback: Comments, reviews, and responses provided by users.
  • Social Media Information: User profiles, preferences, and interactions from social media platforms when you connect with us on these sites.
  • Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through various methods: user input forms, online interactions, browser cookies, and automated technologies like analytics tools. Additionally, we may receive personal information from third parties who assist us in providing services, always adhering to their privacy policies and our internal data protection standards.

Cookies

Cookies are small text files placed on your device by websites you visit. We utilize cookies for:

  • Strictly Necessary: Ensuring basic functionalities of our website and applications.
  • Preference: Remembering user preferences and settings to enhance user experience.
  • Analytics: Tracking site usage, gathering analytics data, and improving our services.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when no longer required, we delete or anonymize the data securely.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption for data transmission and storage.
  • Utilizing secure servers and network infrastructure.
  • Implementing access controls and employee training programs to ensure data privacy.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data in certain circumstances.
  • Restriction: Limiting the use or processing of your data.
  • Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: Ensuring that no adverse decision is made solely based on automated processing of your data.

To exercise these rights or seek further information, please contact our Data Protection Officer using the details provided in the “Contact Information” section below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information on our privacy practices.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data protection, please contact us:

We appreciate your trust in handling your personal data. This Privacy Policy was last updated on [Date].